Mental BoundHelp with something we built for you
For clients of Mental Bound. A site, an app or a system we run for you misbehaves, or you need a change: start here.
Describe it to the assistant
It asks which site or project, what is happening and since when, tries the usual fixes with you, and when it needs us it writes the request for you to send.
Write us an email
If you prefer plain email. One message per issue helps us keep track of it.
What to include
- 1Which site or project it concerns, with the page address when there is one.
- 2What happens, what you expected instead, and any message on the screen.
- 3Since when, and whether anything changed around that time: a plugin, a domain setting, a new device.
Never send passwords or other credentials. If you typed one somewhere by mistake, change it.
How requests are handled
Your request is stored in our support system. An AI model (Claude, by Anthropic) helps us sort requests and prepare replies. A person reads every request and sends every reply.
We read requests Monday to Saturday, 08:00 to 20:00 Athens time. Urgent for your customers? Say so in the subject.
How we handle your dataNot a client yet?
Support is for the sites and systems we build and run. For a new project, tell us what you're building.